Frequently Asked Questions: EF Future Travel Vouchers

These Frequently Asked Questions apply to any COVID-19 Future Travel Voucher issued by EF Educational Tours (“EF”) in connection with 2020 and 2021 EF tours scheduled to depart after February 24, 2020 (and EF tours traveling to China after January 28, 2020). The most current Booking Conditions at the time of departure will apply to any traveler enrolling on an EF Educational Tour pursuant to a Voucher redemption, which are available at www.eftours.com/bc.


EF Tours Affected by COVID-19 (Coronavirus)

What EF tours were affected by COVID-19?
EF began adjusting tours traveling to China starting on January 28, 2020. EF continued to make amendments to tours as the COVID-19 situation impacted different locations around the globe. EF will offer COVID-19 Future Travel Vouchers to any traveler who originally had a tour departing on February 24, 2020 to September 30, 2021 who did not depart, request a refund, or receive another type of voucher.

COVID-19 Future Travel Voucher

What is a COVID-19 Future Travel Voucher?
A COVID-19 Future Travel Voucher retains the value of all money paid into a traveler’s account which can be applied to any EF tours or language product with a departure date prior to the COVID-19 Future Travel Voucher’s expiration date. COVID-19 Future Travel Vouchers that were issued prior to September 30, 2020 are valid through September 30, 2022. COVID-19 Future Travel Vouchers issued between October 1, 2020 and September 30, 2021 are valid until September 20, 2023.

Original scheduled departure was on or before May 14, 2020
If not used for travel, a COVID-19 Future Travel Voucher can be exchanged for a refund of all money paid into a traveler’s account with a deduction of $565. Travelers or their transferees can redeem the voucher for the refund with a deduction of $565 at any time prior to September 30, 2022. Future Travel Vouchers are not redeemable for their full cash equivalent. The deduction of $565 includes items such as the non-refundable deposit and other non-refundable fees.

Original scheduled departure was from May 15, 2020 – September 30, 2020
If not used for travel, a COVID-19 Future Travel Voucher can be exchanged for a refund of all money paid into a traveler’s account with a deduction of $500. Travelers or their transferees can redeem the voucher for the refund with a deduction of $500 at any time prior to September 30, 2022. Vouchers are not redeemable for their full cash equivalent. The deduction of $500 includes items such as the non-refundable deposit and other non-refundable fees.

Original scheduled departure is from October 1, 2020 – September 30, 2021
If not used for travel, a COVID-19 Future Travel Voucher can be exchanged for a refund of all money paid into a traveler’s account with a deduction of $500. Travelers or their transferees can redeem the voucher for the refund with a deduction of $500 at any time prior to September 30, 2023. Vouchers are not redeemable for their full cash equivalent. The deduction of $500 includes items such as the non-refundable deposit and other non-refundable fees.

Tours with scheduled departures from October 1, 2020 – September 30, 2021
If at 44 days or less prior to departure, conditions referenced in the COVID Peace of Mind program are in effect such that a postponement of your tour program is necessary, travelers will receive a COVID-19 Future Travel Voucher that can be exchanged for a refund of all money paid into a traveler’s account with a deduction of $350. Travelers or transferees can redeem that voucher for a refund at any time prior to September 30, 2023. Vouchers are not redeemable for their full cash equivalent. The deduction of $350 includes items such as the non-refundable deposit and other non-refundable fees. This applies to 2020 and 2021 COVID-19 Future Travel Vouchers.

When will I be issued a COVID-19 Future Travel Voucher?
If your Group Leader has rescheduled your original tour/program, the group will be moved automatically onto the new tour/program. Once EF has processed and notified you of this move, you may opt to receive a COVID-19 Future Travel Voucher valued at 100% of monies paid toward your original tour/program.

If your Group Leader has chosen not to reschedule your original tour/program, you will receive a COVID-19 Future Travel Voucher valued at 100% of monies paid toward your original tour/program.

If your original tour needed to be postponed but you have not yet been notified of your Group Leader’s decision or been issued a voucher, you may request a voucher or a refund by calling Customer Service.


What EF products can a COVID-19 Future Travel Voucher be applied to?
A COVID-19 Future Travel Voucher can be applied to travel on EF Educational Tours, EF Tours for High School Graduates, EF Explore America, EF College Study Tours, EF Tours for Girls, EF Ultimate Break, EF Go Ahead Tours, EF Gap Year, and EF Language Schools. Rebooking is subject to availability on travel programs.

 

How can I enroll on an EF product using my COVID-19 Future Travel Voucher?

EF Educational Tours
Call 800-665-5364 to enroll

EF Tours for High School Graduates
Enroll online or call 800-766-2645

EF Explore America
Call 888-333-9756 to enroll

EF College Study
Call 877-485-4184 to enroll

EF Gap Year
Call 800-726-9746 to enroll

EF Ultimate Break
Enroll online or call 800-766-2645

EF Go Ahead Tours
Call 800-590-1161 to enroll 

EF Tours for Girls
Call 800-665-5364 to enroll  

EF Language Schools
Call 800-992-1892 to enroll 

What can a COVID-19 Future Travel Voucher be used for?
It can be used for all components of the tour booked through EF prior to departing on tour including the deposit, program price, Global Travel Protection plan, optional excursions, optional extensions, and rooming supplements.

The COVID-19 Future Travel Voucher cannot be used for:

  • Beverages and meals (when not indicated in itinerary)
  • Transportation to free time activities
  • Customary gratuities (for your Tour Director, bus drivers, and local guides)
  • Porterage or any applicable baggage-handling fees imposed by the airlines
  • Expenses caused by airline rescheduling, cancellations, or delays caused by the airlines, bad weather, or events beyond EF’s control
  • Passport, visa, and reciprocity fees or any other fees associated with entry to a specific destination

When I redeem a COVID-19 Future Travel Voucher can I split the value across multiple accounts?
A COVID-19 Future Travel Voucher cannot be divided into multiple accounts, unless the traveler rebooks on a future tour and the voucher amount is higher than the price of the new tour. The traveler can then utilize the remaining portion of the COVID-19 Future Travel Voucher on another EF product for themselves or a member of their immediate family. All travel needs to be departing prior to the COVID-19 Future Travel Voucher expiration date.

If I elect to exchange a COVID-19 Future Travel Voucher for a refund how long will it take for me to receive my refund?
Travelers should expect to receive a refund approximately 4-6 weeks after it is requested. Instructions on how to request a refund are located on the COVID-19 Future Travel Voucher page, which can be found on the traveler secure site.


Cancellation Terms when Rebooking with a COVID-19 Future Travel Voucher

What options or Cancellation Terms apply to a traveler who has rebooked on a new tour with a departure date between October 1, 2020 to September 30, 2023 using a COVID-19 Future Travel Voucher?

Original scheduled departure was on or before May 14, 2020
  • Before or at 110 days prior to departure: A voucher for the same amount of money applied to the tour can be reissued or the traveler can receive a refund of the amount on the original COVID-19 Future Travel Voucher with a deduction of $565.
  • 109 to 45 days prior to departure: Full refund less $95 non-refundable deposit, all non-refundable fees, Global Travel Protection plan, and 50% of program price.
  • 44 days or less prior to departure: No refund will be issued.
Original scheduled departure was on or after May 15, 2020 until September 30, 2021
  • Before or at 110 days prior to departure: A voucher for the same amount of money applied to the tour can be reissued or the traveler can receive a refund of the amount on the original COVID-19 Future Travel Voucher with a deduction of $500.
  • 109 to 45 days prior to departure: Full refund less $95 non-refundable deposit, all non-refundable fees, Global Travel Protection plan, and 50% of program price.
  • 44 days or less prior to departure: No refund will be issued.
Tour scheduled departure from October 1, 2020 – September 30, 2021
  • If at 44 days or less prior to departure, conditions referenced in the COVID Peace of Mind program are in effect such that a postponement of your tour program is necessary, Group Leaders or travelers will have the option to receive a voucher for the same amount of money applied to the tour reissued with an expiration date of September 30, 2023; or the traveler can receive a refund of the amount on the original COVID-19 Voucher with a deduction of $350.

What options or Cancellation Terms apply to a traveler who has rebooked on a new tour departing on or before September 30, 2020 using a COVID-19 Future Travel Voucher?

Original scheduled departure was on or before May 14, 2020
  • Before 45 days prior to departure: A voucher for the same amount of money applied to the tour can be reissued or the traveler can receive a refund of the amount on the original COVID-19 Future Travel Voucher with a deduction of $565.
  • 44 days or less prior to departure: No refund will be issued.
Original scheduled departure was on or after May 15, 2020 until September 30, 2021
  • Before 45 days prior to departure: A voucher for the same amount of money applied to the tour can be reissued or the traveler can receive a refund of the amount on the original COVID-19 Future Travel Voucher with a deduction of $500.
  • 44 days or less prior to departure: No refund will be issued.
Tour scheduled departure from October 1, 2020 – September 30, 2021
  • If at 44 days or less prior to departure, conditions referenced in the COVID Peace of Mind program are in effect such that a postponement of your tour program is necessary, Group Leaders or travelers will have the option to receive a voucher for the same amount of money applied to the tour reissued with an expiration date of September 30, 2023; or the traveler can receive a refund of the amount on the original COVID-19 Future Travel Voucher with a deduction of $350.

Transfer of COVID-19 Future Travel Voucher

If I cannot use my COVID-19 Future Travel Voucher can I transfer it to someone else?
Yes, COVID-19 Future Travel Vouchers can be given or sold to any person in your family, school district, or community for future travel or participation on any EF program.

How do I transfer my COVID-19 Future Travel Voucher?
Travelers can share their COVID-19 Future Travel Voucher Redemption Code, and the person they transferred the COVID-19 Future Travel Voucher to can provide that redemption code to customer service. Or the original traveler can call in to Customer Service and provide the individual’s name to whom they are giving or selling the COVID-19 Future Travel Voucher.

¿Prefieres leer en español? Vea nuestra página web de Términos y Condiciones de los Cupones de Viaje Futuro aquí.