Frequently Asked Questions
In this section you will find the most commonly asked questions about our Free International Training Tour for first-time group leaders. If you still have questions or need more answers please call us or send us an email.
How do I qualify for a Free International Training Tour?
What are Global Points?
How do I enroll on a Free International Training Tour?
How can I confirm my enrollment for a Free International Training Tour?
Do I need to do anything once I have received my confirmation email from Global Rewards?
What is included in the Free International Training Tour confirmation email I receive from Global Rewards?
May I bring a guest on a Free International Training Tour?
May I stay behind after a Free International Training Tour to travel on my own?
When will I know my flight itinerary and hotel details?
What is an e-ticket?
I’d like to make my seat assignment before my flight. Can EF assign my seat?
Do you need to know my special dietary or medical requirements?
Will I be met at the airport by an EF representative?
What if I have an emergency or a delay on my way to a Free International Training Tour?
Can I earn continuing education units for attending a Free International Training Tour?
If I have a question about a Free International Training Tour that is not answered in this FAQ, whom do I contact?
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In order to qualify for a Free International Training Tour, you must be leading your first educational tour with EF between October 1, 2012 and September 30, 2013 and have six full-paying travelers enrolled. The departure date of this tour must be after the Free International Training Tour you wish to join. Please contact your tour consultant for more information on qualifying for a Free International Training Tour.
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Global Points are awarded as one point per paying participant per day of the tour. Thus, a 10-day tour with 10 paying participants enrolled would earn you 100 Global Points.
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After you have set up your tour with EF and enrolled five paid travelers, you can:
- Log in to My Account.
- Click on Leading an EF Tour in the light blue menu at the top of the page.
- Click on Free International Training Tour in the light blue menu at left, and then select Enroll.
Finally, select your requested Free International Training Tour date and follow the instructions to enter your travel information. Please be certain that the information you enter is accurate as we will be basing our travel reservations on the information you provide.
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You will receive an email from the Global Rewards department within two weeks of enrollment confirming you’ve qualified for a Free International Training Tour and asking you to verify the information you entered is accurate.
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Please ensure that your enrollment information is correct and notify us right away if any changes should be made (e.g., passport name, departure gateway, rooming request). A representative from the Global Rewards department will send you occasional emails with information related to the Free International Training Tour.
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Included in the email is a detailed day-by-day itinerary of what you will be doing each day in Paris, Rome or Beijing, additional FAQs, and insurance information.
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Unfortunately, EF cannot accommodate guests on a Free International Training Tour. With limited space, we want to ensure that as many first-time group leaders as possible have the benefit of attending the Training Tour.
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Unfortunately, our system of advance flight space booking prevents us from arranging special travel arrangements for a Free International Training Tour.
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This information will be available via email approximately 7-10 days prior to your departure. You will receive a final email with hotel and flight information, (flight itineraries are generally not available before this point, although you may check with your Tour Consultant). Most airline tickets are e-tickets, so you will receive this final information via email.
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An electronic ticket, or e-ticket, is a paperless confirmation of your flight reservation. When you have an e-ticket, all of your pertinent personal information and flight information is in the airline’s database. Since there is no paper ticket to present, there is never a risk of losing your airline tickets! When you have an e-ticket, you simply present your passport to the airline representative at check in. The airline representative will then issue your boarding passes, and check your luggage in for you. Once you have your boarding pass, continue through the security check and to your gate to board your flight.
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Unfortunately, EF does not have the capability to make seat assignments with the airlines. Please call the airline directly to make any seat and/or special meal requests.
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Yes, please let us know if you need any special considerations. If you haven’t already indicated your special requests on your online claim form, then please contact Global Rewards. You will also need to inform the airline as well, as EF is not able to assign special meals or seating for your flights.
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Yes. Just like you would on your normal student tour, an EF representative will meet you at the airport. Upon your arrival in Paris, Rome or Beijing, you will go through the customs line and then be greeted by an EF representative holding an EF sign. If you do not see an EF staff member after going through the customs gate, please go the information meeting point next to the tourist office (there will be a sign with a big “i” on it).
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If for any reason your flight should be delayed or you will not be arriving at the scheduled time, please call EF’s emergency number with your new flight information so that we may arrange for someone to meet you at the airport in Paris, Rome or Beijing. EF’s 24 hour emergency service numbers are 1-800-637-8222 when calling from within the US, and 617-619-2913 when calling from abroad (please call collect).
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Yes. In order to earn continuing education units for attending a Free International Training Tour, you must verify with your school district that they will grant CEUs for EF’s 72 hour seminar. At the end of a Free International Training Tour, you will receive a certificate confirming your completion of EF’s 72 hour seminar for new Group Leaders that you can submit to your school administration. At the discretion of individual school districts, school administrators can then award credit to you. We recommend that Group Leaders verify CEU eligibility with their school district prior to leaving for a Free International Training Tour.
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The best way to reach us is by email. Our address is rewards@ef.com. You may also reach us by phone between 9:00am-5:30pm Monday-Friday EST. Our phone number is 1-855-782-2076.
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